Director, Education Abroad

Job Description


Position Details

FTE 1.0 FLSA Exempt Job EEO Category Professional Non-faculty Physical Demands
  • Ability to effectively interact and communicate with members of the university and others as necessary.
  • Capacity to manage stress and maintain personal stability in a demanding and potentially stressful work environment.
  • Work flexible, irregular, and long hours, including any part of the day or week, including early mornings, evenings, overnight hours, weekends, and holidays as needed.
  • Domestic and international travel is expected.
  • Ability to travel by car and air within and/or beyond the US
  • Frequently sit, perform desk-based computer tasks, use fine manipulation and grasp, use a telephone, write by hand, sort and file paperwork, capacity to manage stress and maintain personal stability in a demanding and potentially stressful work environment
  • Stand and walk, twist, lift, carry, push and pull objects that weigh up to 10 lbs.
  • Job Summary

    Director of Education Abroad supports UNC internationalization strategy, led and facilitated by the Center for International Education (CIE) by providing innovative leadership to develop, implement, manage, and market a diverse range of all UNC education abroad programs, including faculty-led, embedded, exchange, research, internship and direct enroll programs that increase UNC students’ access to global learning opportunities.

    Under the leadership of the Executive Director for CIE, Director of Education Abroad will provide management and direction for study abroad operations including: credit review and articulation, credit transfer, student billing, and financial aid; health, safety, liability, and crisis intervention; program development, implementation; marketing and promotion, and use of data and technology to support operations and decision making. The Director oversees all aspects of the function, including but not limited to, providing expert guidance and consultation for developing programs, advising, business services, risk management, and program promotion.

    Collaborate closely and effectively with a wide array of UNC faculty and senior administration to develop and advance education abroad short and long-term goals and initiatives for the institution, achieve curriculum integration and internationalization, promote diversity and inclusion; develop and support education abroad policies and procedures, including relevant government regulations, risk management, and student safety. The role interfaces with students, faculty and staff, and various stakeholders on and off-campus. Director collaborates with campus partners to refine, expand, and execute strategies and best practices for increasing education abroad access and affordability and acts as a liaison to colleges and departments on matters of mutual concern.

    Oversee, in collaboration with the ED and CIE Business Manager, the financial management of all study abroad activities, including office operational budgets and developing and approving budgets for All international and domestic study abroad programs;

    Develop, review, and maintain inter-institutional agreements and contracts to support bilateral exchange agreements, direct enroll programs, consortia, and faculty-directed programs, in collaboration with the Assistant Director of International Partnerships and Business Development, General Counsel, Contracts and Purchasing Office;

    Develop and implement a regular plan for assessing student learning outcomes on international programs and ongoing evaluation of study abroad and exchange programs; Identify and prepare grant and private donor-funded proposals for study abroad initiatives; Supervise, train and evaluate all staff and student workers. Serve as a campus resource to provide consultation and training for campus partners to enhance education abroad capacity.

    The position is responsible for ensuring a sustainable platform that enables the growth of a diverse portfolio of programs, including short-and long-term faculty-led, exchange, and third-party provider/direct enroll programs. The director oversees the creation, implementation, and ongoing refinement of efficient policies, procedures, and office operations that support productivity and enable seamless services, and selects appropriate technology solutions that are current and enable high-quality service delivery; manages the Education Abroad budget to achieve excellent financial stewardship along with the pursuit of academic and institutional excellence.

    This position is responsible for developing innovative recruitment and outreach strategies to diverse student groups traditionally underrepresented in education abroad, and partnering with key offices and academic departments to amplify students’ access to multiple, mutually reinforcing global learning opportunities.

    The position works in close collaboration with the UNC Marketing team to ensure appropriate dissemination of achievements and relevant information on Education Abroad in print, broadcast, and electronic media. Systematically evaluates programs and services; oversees the professional development of staff; leads the scholarship award process; serves on campus-wide committees to build partnerships and leads and participate in strategic discussions that support education abroad at UNC.

    Director keeps current with trends in education abroad and the international education field to ensure the quality of services and programs and pursues innovative strategies for continual improvement and for promoting education abroad. The director provides vision and administration for each stage of the study abroad process (recruitment, advising, pre-departure, while-away, and re-entry), and is responsible for crisis management and communication with university constituents and off-campus partners. Additionally, the director oversees the departmental self-support budget and management of expenditures throughout the year and provides a strategic vision for the education abroad activities at UNC.

    Director has excellent leadership and management skills and brings a student-focused approach to the position. The ability to work across divisional lines and building relationships is essential. Knowledge of best practices in risk management, crisis response and management, conflict resolution, program development, program assessment, and the development of education abroad and exchange programs is required.

    Director is a forward-thinking and collaborative leader who thrives on putting strategy into action, has the ability to demonstrate professionalism and collegiality in a team environment, and the ability to work effectively and collaboratively with faculty, staff, and stakeholders.

    Director of Education Abroad participates in external education abroad advisory and professional organizations appropriate to their role.

    Minimum Qualifications

    — Bachelor’s degree required
    —Minimum of 3 years of progressively responsible direct experience in education abroad within a U.S. higher education institution serving diverse student populations; including minimum of one (1) year of supervisory experience
    —Previous experience working, living or studying outside of the United States
    —Experience managing a self-support budget and administrative operations of the education abroad office
    —Must possess and maintain a valid driver’s license and a valid US passport
    —Must be available to work evenings, weekends and other non-regular work hours
    —Must have the ability to travel, domestically and internationally

    Preferred Qualifications

    —Master’s degree in Counseling, Education, International Studies, Business Administration, Marketing or related field preferred
    —Bilingual ability in one foreign language
    —Direct experience and knowledge of international travel
    —Knowledge of university policies and procedures
    —Demonstrated knowledge of regulations, assessments and best practices related to all aspects of university-level education abroad operation, including safety and risk management protocols
    —Experience with Banner, TerraDotta software, and social media platforms; direct experience with TerraDotta education abroad software including Alert Traveler module is highly desired and expected
    —Demonstrated commitment to comprehensive internationalization and education abroad
    —Competency and commitment to diversity and inclusion; ability to promote equitable access to international education and connecting diverse students to resources and opportunities
    —Proficiency in Microsoft Office Suite applications, experience, and comfort with delivering presentations to large audiences
    —Knowledgeable about international scholarships like Fulbright, Gillman, Fulbright, CLS. Ability to articulate the value of study abroad for academic, personal, and pre-professional purposes for students, parents, and other campus stakeholders.
    —Experience with program development, implementation, and assessment Familiarity with international political, social, and cultural issues as they pertain to education abroad, international travel, and issues of identity

    Posting Details

    Open Until Filled Yes Special Instructions to Applicants

    Attach resume, cover letter, and a list of references electronically.

    Salary and Benefits

    Salary range is $52,000-$54,000. Benefits available include health, dental, vision, life and long-term disability insurance, as well as a selection of several defined contribution retirement plans. Dependents and spouses of UNC Employees who are employed at 0.5 FTE or above are eligible for undergraduate dependent tuition grants of up to 50%. These tuition grants will cover in-state tuition charges. Further requirements may exist. Other benefits may be available based on position.

    Additional Requirements and Information

    Satisfactory completion of a background check, educational check, and authorization to work in the United States is required after a conditional offer of employment has been made. The successful candidate must submit original transcripts within one (1) month of hire.