Customer service representative

Job Description

Description

Description:Process requests for orders, returns, warranties, price requests and part identification. Communicates lead times to customers via the sales order process. Coordinates with other departments in handling purchase orders, quotations, part identification and providing support to our customers and sales representatives.KEY RESPONSIBILITIES (Include but not limited to)-Adhere to all company QMS SOP and work instructions-Process requests for part identification, purchase orders, returns, order changes, adjustments and cancellations directly from customers, original equipment manufacturers and distributors.-Work within customer portals for order retrieval-Perform order entry of customer purchase orders which includes validation of order, entry into Epicor, sending order confirmation to customer and sale person.-Achieve and maintain rapport with customers and sales team to provide a positive experience.-Handle incoming telephone, email and fax requests while updating the Call Log in Epicor for all orders and activities that are customer impacting.-Use Epicor to retrieve customer information, pricing information, purchase order status and to change customer purchase orders when necessary.-Follow up on inquiries by checking Epicor for delivery information.-Work closely with Accounts Receivable to inform them of a pending PO. AR to call the customer to release the account from credit hold.-Manage order changes which include the following activities-Proactively communicate changes to customers-Process changes in Epicor business system-Communicate changes to production-Answer 20-30 calls and process 15+ orders a dayQualifications:-1-2 years of customer service and order entry experience -High School Diploma About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
 
 
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