Severn Center Associate (Senior Center Associate)

Anne Arundel County, MD

Job Description

  • Job Title Admin / clerical / secretarial


Position Description

This position announcement will be used to fill a full-time, permanent Severn Center Associate (Senior Center Associate) in the Department of Aging and Disabilities with Anne Arundel County.

This is full-performance work in a senior center to perform and coordinate a variety of office duties to support the day-to-day activities of a senior center facility to include program support, customer services, and receptionist tasks. Contacts are with senior citizens, county employees, and the general public to receive and provide information.


Essential function of the position within the organization is to provide clerical support to the Senior Center. Under general supervision of the senior center director, work involves, but is not limited to, general word processing, data entry, database management, recordkeeping activities, providing public inquiries assistance, and other senior center program activities Work typically involves performing office clerical duties such as files maintenance of secure and confidential records, assisting with senior center set up and clean up; and, opening/closing a senior center, handling program registrations via the computer, and answering phones. Work also involves accounting clerical tasks such as financial activities for the senior center, information gathering and reporting, statistical data entry, performing front desk support activities, class roster development, and other clerical support duties as required. Positions in this class are characterized by a thorough understanding of accepted office practices for senior center activities and the ability to independently perform a variety of office support duties in accordance with applicable senior center and departmental guidelines.

Examples of Duties and Knowledge, Skills and Abilities

(Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for this class. They are not intended to include all of the essential functions of the class.)

Performs front desk duties such as screening incoming calls, transferring and directing calls to appropriate staff, and taking messages as necessary.

Greets and assist seniors with activity registrations, schedules senior center activities, and forward complicated requests to higher authority.

Assists with tracking of senior center participants and enters data to support monthly reports for assigned program support area.

Performs routine clerical tasks such as typing correspondence, reports, newsletters, flyers, data entry, database management, and other senior center clerical support activities.

Serves as liaison for senior centers and Aging program departments, custodial services, and other contractors required for the senior center facility.

Provides support for multi-purpose senior center activities and safety and security of building and occupants; maintains office equipment.

Schedules and may train temporary employees and/or volunteers in activities involving front desk coverage and other senior center support duties.

Assists with set up and clean up and opening and closing of a senior center as needed.

Performs related duties as required.


Considerable knowledge of modern office practices and senior center procedures, standard format for typed materials, and operation of standard office equipment.

Considerable knowledge of word processing, database, and spreadsheet software and the use of personal computing equipment.

Considerable knowledge of senior center safety rules, departmental rules and regulations, customer service principles and practices, and front desk receptionist practices.

Ability to work effectively with senior citizens, the public and coworkers.

Ability to answer multi-line phone and answer inquiries or direct calls as necessary.

Ability to utilize a variety of computer systems and software applications.

Ability to maintain confidential information, multi-task, and follow oral instructions.

Ability to use independent judgment within established guidelines of a senior center.

Minimum Qualifications

Graduation from high school and two (2) or more years of experience working in a general office support capacity for a senior center or a related senior care environment

Supplemental Qualifications

Preference will be given to candidates who possess the following:

* Experience working in a senior activity center or experience scheduling, planning, and implementing activities for older adults.
* Experience beyond a beginner level in the Microsoft Suite to include Word and Excel
* Experience beyond a beginner level with google apps to include docs, sheets and slides
* Experience beyond a beginner level in database management
* Medical/Health Insurance Plans
* Open Access Aetna Select HMO-EPO

* Aetna Open Choice PPO

Dental Insurance

* CIGNA Dental PPO (Buy-Up)



Vision Insurance

* EyeMed

Employee Life Insurance

* Term insurance of $20,000 for employees at no cost.

* Ability to purchase Supplemental & Dependent Life Insurance

Disability Income Insurance

Pension Plan

* Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan.

Deferred Compensation Section 457 Plan

Direct Deposit

Credit Union


* Eleven days provided per calendar year, twelve in general election year

Annual Leave

* Less than 5 years - 10 days

* 5 years to less than 10 years - 15 days

* 10 years to less than 20 years - 20 days

20 years or more - 25 days

* Some positions will receive additional paid annual leave in lieu of holidays and personal leave.

Disability Leave

* Accrual at a rate of 15 days a year

Personal Leave Day, five per calendar year

Leave Sharing

Employee Assistance Program

* Free, confidential counseling for employee and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care

Flexible Spending Accounts

* Dependent Care Reimbursement

* Health Care Reimbursement

Voluntary Benefits

* Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction

* Universal Life Insurance with Long Term Care Rider

* United Legal Benefits


The supplemental questions are a very important first step in our screening process. Therefore, you are required to accurately and completely respond to each question by providing the information asked in each question. Your responses will be used to initially determine your qualifications and eligibility for this position. DO NOT INDICATE "SEE RESUME" OR CUT AND PASTE YOUR RESUME IN RESPONSE TO THE SUPPLEMENTAL QUESTIONS. This response and a lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. THIS MEANS YOU MAY BE INELIGIBLE FOR FURTHER CONSIDERATION IN THIS RECRUITMENT PROCESS. Please check "yes" to show that you have read and understand this statement.

* Yes
* No


Did you graduate from high school or do you possess a GED?

* Yes
* No


Do you possess two (2) or more years of experience working in a general office support capacity for a senior center or a related senior care environment?

* Yes
* No


If you answered "yes" to the question above, please explain your experience to include position title, length of time in position and major duties.


Do you possess experience working in a senior activity center or experience scheduling, planning, and implementing activities for older adults?

* Yes
* No


If you answered "yes" to the question above, please explain your experience to include position title, length of time in position and major duties.


Please indicate your level of experience with Microsoft Office to include Word and Excel.

* Beginner
* Inermediate
* Advanced
* No Experience


Please indicate below your level of experience with google docs, sheets and slides.

* Beginner
* Intermediate
* Advanced
* No Experience


Please indicate below your level of experience with database management.

* Beginner
* Intermediate
* Advanced
* No Experience

Required Question

Agency Anne Arundel County

Address Heritage Complex

2660 Riva Road, First Floor

Annapolis, Maryland, 21401

Phone (410) 222-7595


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