Senior Manager/Director/Senior Director, Products Technical Program Manager (non-IT, non-Infra)

Job Description

Description



To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.



Job Category



Products and Technology



Job Details



Team and Role Overview



Technical Program Managers (TPMs) play a critical role at Salesforce in leading large-scale, cross-functional initiatives within our Technology & Products organizations. TPMs oversee programs through from beginning to end, ensuring a better workflow and more effective communication. They work closely with executives and key company stakeholders to drive critical programs and activities across the company.



About You




  • Love to wear multiple hats.


  • Leap tall buildings in a single bound, bringing the whole team with you.


  • Keen reader of people, culture, and tea leaves; builds the relationships to make things happen.


  • Highly functional in a dynamic, energizing environment.


  • Comfortable bending between the tactical and strategic.


  • Top-notch executive presence and communications superstar.




Top Reasons to Join Our Team




  • Thrive in a culture of ownership, delivery, and innovation.


  • Drive the end-to-end delivery of world-class technology solutions.


  • Be a catalyst for change in the realm of World-Class Technology and Products.


  • Enjoy a hyper-transparent flow of information, conversation, and ideas.


  • Innovate and invent the future of Agile and Social program management.




P LEASE FIND OUR OPEN TECHNICAL PROGRAM MANAGER OPPORTUNITIES BELOW.



Your Impact




  • Lead programs by achieving alignment on program scope, release planning, as well as aligning one or more teams on vision, business goals, creating program structure, and securing cross-functional alignment.


  • Drive teams through the Software engineering experience using Agile and demonstrated analytical and technical skills.


  • Drive Steering Committee meetings with key stakeholders for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program.


  • Develop strong partnerships with key functional stakeholders to drive focus on business goals. Be a trusted partner for executive management to ensure program success.


  • Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, milestones, etc. (cross functional - Product Owners, Scrum Masters, TechOps, Release Eng, Capacity, Functional Managers, Release Management).


  • Provide visibility to program status (issues, risks, metrics, etc.) on an ongoing basis through push status reporting (to all stakeholders, team members, and interested parties).


  • Manage "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and stakeholders.


  • Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.


  • Provide monthly program reviews and updates at sprint reviews (deep dive into current state of project goals, risks, escalations).


  • Create a collaborative environment that fosters creativity, innovation, and learning.


  • Be a catalyst within the organization, someone who can help advance our Product & Technology strategy globally and drive others in the organization to change.




Minimum Requirements




  • 6-10 years (Senior TPM)/10-15+ years (Director)/12+ years (Senior Director) of experience leading large scale, enterprise product programs.


  • 6+ years of solution management experience for software or SaaS experience.


  • 3+ years of successfully implementing and managing SaaS product development programs; strong knowledge of the SaaS business model and its product development lifecycle.


  • Excellent analytical and problem solving skills with a history of hands-on, detail orientation.


  • Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.


  • Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.


  • Outstanding organizational, communication, and relationship building skills conducive to driving consensus; able to work well in a cross-functional, matrix management environment.


  • Experience with Portfolio Management.


  • Ability to master technical subjects and technologies relevant to the program.


  • Strong organizational, project management, analysis, and communication skills.


  • Ability to work well as a member of a highly integrated team composed of both technical and non-technical members.


  • Ability to successfully partner with all functions across the entire company.


  • Bachelor’s degree or equivalent work experience.




Preferred Requirements




  • Comfortable bending between the tactical and strategic.


  • Ability to manage/juggle multiple priorities without loss of efficiency.


  • A service oriented minded person who "Thinks Customer."




OUR OPEN TECHNICAL PROGRAM MANAGER OPPORTUNITIES - LOCATIONS: Open to multiple US Locations)



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Strong candidates for this role will have experience driving cross-functional initiatives at scale and be well versed in go-to-market motions, product development, cross-cloud collaboration, as well as planning, organizing, and collaborating with teams to execute on product vision and operational excellence. 7-12 years of program management or implementation consulting is desired. This is an individual contributor role.



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As part of the leadership team, you will be pivotal in the formulation and delivery of our program vision and roadmap, resource planning, and aligning our priorities to our business objectives and KPIs. You will be operating in a complex business environment where new initiatives, priorities and programs are the norm. Thus, to be successful in this role, you will need to be strategic, extremely organized, and have a confident command of the organizational landscape in order to anticipate what’s around the corner so that you’re able to set the team up for success. This is an individual contributor role and has to ability to be up-level to a senior director role for exceptional candidates.



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The successful program manager has 10+ years of program leadership and management. They are an expert at initiating and operating new programs. This person has proven experience as a partner to executive leaders. And, ideally, candidates have experience with and knowledge of infrastructure and public clouds. This role is an individual contributor role that reports into the head of Platform TPM. This role can be up-leveled up to a senior director role for exceptional coverage.



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As part of the Leadership team, you will assist in the formulation and delivery of our product vision and roadmap, resource planning, and aligning our priorities to our business objectives and KPIs. You will be operating in a complex business environment where new initiatives, priorities and programs are the norm. Thus, to be successful in this role, you will need to be strategic, extremely organized, and have a confident command of the organizational landscape in order to anticipate what’s around the corner so that you’re able to set the team up for success.



This is a people manager role and ideal candidates have 10-15+ years of experience leading large scale, enterprise product programs, 6+ years of solution management experience for software or SaaS experience, 3+ years of successfully implementing and managing SaaS product development programs, and 3+ years managing program or project management direct reports.



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