Job Title Analyst
Category Intelligence Analysts
Instructional Designer & Communication Analyst3325 Perimeter Hill Dr, Nashville, TN 37211, USA Req #1769 Tuesday, February 16, 2021
Below are the expected responsibilities for the Instructional Designer and Communication Analyst at FLEETCOR. Each responsibility is integral to the success of the Training Team, Customer Service, and the business.
The Instructional Designer and Communication Analyst is required to maintain relationships with a wide range of interested parties on the team (Management, Subject Matter Experts, and Support Teams) with the least amount of friction as possible. This role would require enormous amounts of communication of all kinds (writing, speaking, listening, presenting) as this job essentially personifies "collaboration" to keep teams running as well-oiled machines, implementing decisions after thorough discussions, and managing people where their roles entwine.
The Instructional Designer and Communication Analyst needs to wear multiple hats, playing the role of facilitator, innovator, researcher, and developer. They work with other departments and subject matter experts to develop learning objectives, complete need assessments, and design programs. The Instructional Designer and Communication Analyst will select and use a variety of techniques to define and develop instructional materials, leveraging available technology to deliver. At times, they need to use creative, outside-the-box methods to meet business needs
Skills & Qualifications
About the Company
FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.
(as of December 31, 2019)
Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.
FLEETCOR enjoys global recognition including:
Despite many advances in our industry, the majority of business payments are still made with outdated and inferior payment methods, such as checks and cash. We envision a business world where every purchase is controlled, every payment is digital, and every payment-related decision is well-informed. In this future paperless state, payments will require little to no time to manage, leaving companies with more time for what matters most: activities that grow their businesses.
Our Commitment to Diversity, Equality, Inclusion, Belonging
Together we can foster true belonging.We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:
Embracing diversity enables our people to “make the difference” at FLEETCOR.
FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:
These values guide all of our employees and are infused in all aspects of our Company. We are, as a team, united through these shared values and our mission to provide “a better way to pay.”
Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection.We must always celebrate the diversity of our company and our communities.
We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.
FLEETCOR’s COVID-19 Hiring Guidelines
Due to COVID-19, most of our employees are temporarily working from home. In addition, FLEETCOR implemented a virtual interviewing and hiring process, engaging with talent by phone or video and onboarding new employees remotely. We value the safety of each member of our community because we know we’re all in this together.
Equal Opportunity/Affirmative Action Employer
FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law.If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.