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IT Support Specialist



Are you ready to be a part of a passionate and hard-working team eager to drive our business forward?  Apply Now and move your career forward with Airgas as an IT Support Specialist in Independence, Ohio  What you will do:  The IT Support Specialist is responsible for maintaining a variety of Airgas technology systems and equipment. The primary function of this position is to provide second- and third-tier support to end users as well as support to tier- one Technicians in a Help Desk Environment.The IT Support Specialist provides immediate solutions when possible, furnishes feedback to the end user, and informs other IT staff of reoccurring problems and issues that are impacting multiple users. These activities are primarily focused on ensuring the IT equipment, hardware, and software are updated to meet organizational needs and security standards.off. Your responsibilities:
  • Provides technical support functions for the Division’s end users for all PC, hardware, software and IT infrastructure related issues; including activities relating to systems administration, computer installation, computer upgrades, computer repair, patch management, security administration, user administration, monitoring, system tuning, troubleshooting, capacity planning, printer (shared & personal) administration, asset tracking (servers, storage, PCs, printers, etc), vendor management, data backup and restore, and disaster recovery.
  • Loads software packages such as Windows Operating System, Microsoft Office and any other pre-approved applications.
  • Troubleshoots hardware and software conflicts and make repairs or adjustments as necessary.
  • Instructs and assists users in use of computer equipment, software and manuals. Provide technical assistance and training to end users on computer operating systems and approved applications.
  • Assists with managing and creating group policies and associated scripts related to PC usage.
  • Administers LAN equipment, such as switches, routers, etc.
  • Maintains and configures shared network printers and personal printers.
  • Develops and maintains effective working relationships with end users at all levels within the organization, both remotely and in-person.
  • Interacts effectively with the Airgas Central Help Desk (level I) providing professional and effective IT support to Division personnel and with the Airgas IT Security team to execute IT security projects and implement IT security best practices
  • Develops and updates technical documentation, diagrams and standard operating procedures.
  • Maintains historical records by documenting hardware and software inventory for each site supported
  • Manages vendor relationships and Division IT related service contracts, as appropriate.
  • Maintains client confidence and protects operations by keeping information confidential
  • Works with or acts in the capacity of (if needed) project management to perform specific required IT tasks for acquisitions, new builds and site refreshes.
  • Maintains service levels for internal customers to ensure the agreed upon targets and standards are met.
  • Continues personal development and education to remain informed of current industry development and technologies.
  • Perform other duties as may be assigned.

  • Qualifications


    To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.Required Education:
  • Bachelor degree required in Computer Science or related IT field. (In lieu of degree requirement, may consider an equivalent combination of education and experience.)
  • Required Length & Type of Experience:

  • 3 years’ experience as a PC Technician in Microsoft operating system environment, including experience with Windows OS, Active Directory, MS Office, Anti-Virus software and MS SharePoint (in lieu of experience, may consider an equivalent combination of education and experience.)
  • Knowledge, Skills & Abilities:

  • Excellent oral and written communication skills.
  • Ability to work under pressure to meet deadlines, both independently and collectively.
  • Exceptional organization, time management, customer service, project estimating and problem solving skills.
  • Must be able to work in a smoke-free and drug-free workplace.
  • Must be willing to commit to a nominal level of travel.
  • Ability to promote collaboration, coordination, and teamwork across organizational boundaries.
  • Displays a strong personal commitment to successfully managing and completing all aspects of projects.
  • Results oriented with the ability to push self and others for results.
  • Able to achieve results through formal channels and the informal network.
  • Ability to design practices, processes and procedures which allow managing from a distance; can impact people and results remotely.
  • Communication skills that ensure a smooth flow of information between self and others through clear speaking and writing, encouragement of open expression of ideas, and effective listening.
  • Ability to use time effectively and efficiently; can attend to a broader range of activities; handles multiple demands and competing priorities effectively.
  • Broad technical knowledge of Domain Name Systems (DNS), Dynamic Host Configuration Protocol (DHCP), Windows Internet Naming Service (WINS), TCPIP (Transmission Control Protocol), with a basic understanding of Voice Over Internet Protocol (VoIP) technologies.

    The characteristics listed below are representative of the physical demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
  • Employee may be required to remain stationary for extended periods of time.
  • Employee may be required to traverse through office, branch and/or manufacturing locations.
  • Employee will frequently be required to actively listen and exchange information.
  • Employee will be required to observe and assess information received via computer.
  • Employee is regularly required to stand, walk, and sit; use hands and fingers to handle or feel; reach with hands and arms. Stooping, kneeling, crouching, climbing or reaching (i.e. for cabling) may also be required on a regular frequency.
  • Requires frequent use of a computer and telephone.
  • Occasionally may be required to move up to 100 pounds or more with the aid of material handling equipment.

    The characteristics listed below are representative of the work environment typically encountered by an individual while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
  • The noise level in the work environment is usually moderate and work is generally performed in a standard office environment.
  • This position requires the carrying of a cell phone and managing escalation of after-hours support issues.
  • Occasional overnight travel may be required.
  • NOTE: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all-inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility nor does it imply an employment agreement. Safety is Our Passion. Airgas helps its drivers and the public share the roads safely so people and our product all arrive safe and sound. Airgas follows the FMSCA requirement for all motor carrier employers to run full queries of the Drug & Alcohol Clearinghouse database for any violations during the pre-employment process for all new CDL Driver Hires to ensure they are not prohibited from performing safety-sensitive functions. All new CDL Driver Hires must register for the Drug & Alcohol Clearinghouse and allow Airgas consent to review their Clearinghouse record.We take care of you:Airgas offers a full benefits package that includes: Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match, Tuition Assistance and much more!Who we are:Airgas, an Air Liquide company, is the leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals.Dedicated to improving the performance of its more than one million customers, Airgas safely and reliably provides products, services and expertise through its more than 18,000 associates, over 1,100 locations, robust e-Business platform, and Airgas Total Access® telesales channel. As an Air Liquide company, the world leader in gases, technology and services for Industry and Health, Airgas offers customers an unrivaled global footprint and industry-leading technology and innovations. Check out what a career at Airgas can offer you! What do our Team Members have to say about being part of the team ?“Great place to work with great growth potential” - Director, Atlanta “Opportunity to advance and a great safety program” - Driver, Cheshire “Fun people to work with and flexible management” - Sales Specialist

    EOE AA M/F/Vet/Disability

    Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability


    :Information Systems


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