Job Title Management & Operations
Category General and Operations Managers
Job descriptionSite Name: USA - New Jersey - Warren
Posted Date: Aug 30 2021
Lead Customer Supply Chain and Logistics (CSC&L) for the Consumer Healthcare US Business Unit to deliver on business objectives including approximately 4B USD in annual gross sales. CSC&L is the operational face to the customers and includes the functional areas of customer service and engagement, customer collaboration, customer planning and forecasting, transportation, warehousing, and reverse logistics.
As the leader of CSC&L, this role will be responsible for developing and executing customer strategies that optimize service level and cost to serve while delivering when, where, and how our customers and consumers want our products. Advancing and maintaining integrated collaboration with other functions of Quality and top line sales and profit. This role is responsible for identifying and advancing capabilities that will keep pace with how our customers and consumers buy our products including via eCommerce and Direct to Consumer.
Primary contact between the Quality & Supply Chain (QSC) and Sales organisations. You will also be a member of the North America QSC Leadership Team and responsible for understanding the cross-functional, broader US/NA business context and end-to-end supply chain and quality organization.
Own the Customer supply chain relationship. Establish and maintain strategic supply chain relationships with Senior Supply Chain and Operations Leadership resources at our customers. Ensure that the Customer voice is embedded and heard across all QSC.
Responsible for all aspects of the US Supply Chain from forecast development, order processing, warehousing, shipment, and delivery to the customer. Lead warehousing and logistics team, developing strategies, driving productivity, flexibility, cost, managing 3PL and carriers relationships, invoicing, etc.
Perform local network analysis as well as develop and implement new capabilities to support the changing customer delivery needs (direct-to-consumer, cross-border, personalization).
Direct the CSC teams in their efforts to collaborate with and influence our retailers on key replenishment, retail execution, and supply chain activities that have an impact on revenues and costs for both GSK and our customers.
Provide strategic leadership impacting change in a dynamic business environment (internally and commercially) by:
Providing strategic direction for improving business processes and technologies to help provide key insights on how supply chain activities impact customer and GSK performance.
Architecting and overseeing the implementation of creative, profitable solutions to challenging replenishment, customer operations, supply chain, and collaborative account forecast problems in a complex environment.
Partnering cross-functionally to develop and influence best practices for providing visibility to supply chain issues/opportunities and continuous improvement activities required to support our customer operation/customer supply chain activities.
Oversee the collaborative account forecasting process between CSC and Sales and ensure that all risks and opportunities are identified and reported to sales, demand planning and supply chain leadership through the appropriate leadership forums (i.e. Sales & Operation Planning).
Provide thought leadership to the industry by serving as the GSK CH representative on key supply chain leadership forms, such as the NACD Supply Chain Board and the CHPA Logistics Steering Committee.
Direct, develop and grow the Team resources by proving clear direction, establishing objectives, providing real time feedback on performance, and establishing development plans for the future operational leaders of the organization.
Present opportunities on how QSC can drive incremental growth, for example by exploiting capacity openings with the manufacturing sites.
Grow and develop senior leaders and team through active participation in coaching, talent reviews and development, feedback sessions, etc. Encourage and support the professional development of colleagues, instilling a culture of leadership and management excellence. Lead talent strategy and plans for the CSC team and participate in broader talent planning.
Manage CSC&L cost to plan identifying and elevating opportunities and risks with plans to capture or mitigate.
Demonstrate enterprise leadership skills on the NA QSC Leadership Team, including proactively contributing to the development and execution of the BU/region’s strategy.
10+ years of experience in a similar supply chain lead role.
FMCG/CPG incl. food or Consumer Health/OTC experience.
10+ years of experience in customer engagement and collaboration at high level.
Thorough understanding of and experience in Supply Chain function areas, such as forecasting, inventory control or demand planning.
Knowledge of ERP (Enterprise Resource Planning) systems, statistical forecasting software, and demand planning software.
APICS (Association for Operation Management) certification, CPIM (Certification in Production and Inventory Management) would be considered an asset.
Required knowledge and experience with forecasting tools and strong understanding of forecasting algorithms such as time series based demand forecasting.
Strong analytical skills and attention to detail, ability to assimilate large quantities of data.
Knowledge of JD Edwards is preferred along with a solid understanding of Excel, PowerPoint, and relational database concepts are required.
Knowledge of reporting tools such as Cognos would be considered an asset.
Previous experience with Logility ERP Software Solutions is a distinct asset.
Demonstrated ability to simultaneously handle multiple assignments and prioritize shifting workloads.
Excellent professional verbal, written communication.
Strong, demonstrated networking skills.
This job posting closes on Sunday 12th September.
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