Job Title Management & Operations
Category General and Operations Managers
DIRECTOR OF COMMUNITY PROGRAMS 1907 Group Home Administration M-F 40 flex
Job Location 1907 - Hrtfd/Campusgrp Home Adm - Hartford, CT
Position Type Full Time
The Director of Community Programs assists the Senior Director of Community Programs in ensuring that the organization’s goals and objectives are achieved by developing, organizing and overseeing community programs, in accordance with state and federal regulations, and that individual program participant needs are met. The Director works closely with the Assistant Directors in ensuring quality and fiscally sound programs. On -call for consultation and emergencies 24 hours, seven days per week. Shares a rotational administrator on call phone.
SUPERVISORY AND OTHER CONTACTS
The Director of Community Programs works collaboratively with the administrative team (Assistant Director, Director and Senior Director) to ensure that community programs are operating in compliance with state and federal regulations and that program participant needs for educational, medical, therapeutic, recreational/social, behavioral and psychiatric services are being met. The Director enhances the process of normalization, in keeping with the Oak Hill mission and core values and strategic planning for the future of services. The Director works under the direction of the Senior Director of Community Programs.
This individual is responsible for the supervision of Program Supervisors/ Coordinators, Managers, Direct Support Staff directly involved in community programs, and has regular contact with The Learning Center, Quality Assurance Education, IT, Development, Finance, Operations, Human Resources/ Business Partners and Scheduling. The Director has regular contact with parents and guardians, medical personnel, contacts at Department of Developmental Services, Department of Mental Health and Addiction Services, the Department of Public Health, Department of Children and Families, Department of Social Services and the Department of Housing and Urban Development representatives.
DUTIES AND RESPONSIBILITES
- Identifies, develops, implements and monitors systems, procedures and practices to ensure adherence with all laws, regulations, policies and procedures related to community programs. Maintains the highest level of quality assurance in the operation of programs and services.
- Identifies actual and anticipated community program needs/potential, and recommends programs and services by establishing and maintaining personal contact with supervisory, professional and other staff and program participants in Oak Hill programs.
- Addresses changing program participant needs and professional trends, and anticipates the needs of potential participants by assessing/evaluating, planning and overseeing the implementation of changes to current community programs and introducing new programs in collaboration with the Senior Director of Community Programs.
- Assists Planning and Support Teams when needed in acquiring services for program participants based on identified needs which may include: medical/clinical needs, including OT, PT, Speech and Music Therapies, counseling, adaptive equipment etc., and in resolving licensing issues.
- In conjunction with the Senior Director, oversees position of Supervising RNs to ensure that the medical needs of program participants are met, systems are developed, that auditing of program participants’ records occurs on a regular basis. Ensures that the Supervising RNs collaborate and provide input into Infection Control and other medically relevant Policies and Procedures.
- In conjunction with the Finance Department and the Senior Director ensures that sufficient program funding is secured and services provided are appropriately billed to various vendors. Monitors departmental budgets making adjustments when necessary.
- Audits program participants’ records as needed to ensure Medicaid compliance. Works closely with all supervisors to ensure accurate documentation that meets Medicaid standard’s and takes action when problems are identified.
- Ensures that in-service opportunities are provided for the financial management of participants and agency funds. Provides assistance and oversight for Managers and Program Supervisors and Program Coordinators in managing community programs finances and works with the business office to resolve rent and other financial issues. program participant and community program funds to Managers and Program Supervisors. Ensures the financial practices and audits comply with Oak Hill standards. Works in conjunction with the business office to address financial issues for program participants and community programs.
- In conjunction with the Senior Director and Human Resources develops and maintains a cost effective, recruitable and consistent workforce plan.
- Maintains and develops employees directly involved in community programs by supervising, directly and through delegation, including hiring, transferring, promoting, demoting, disciplining, counseling, coaching, appraising job results of professional and office staff, and recommending termination in collaboration with the Senior Director of Community Programs.
- Provides in-service training for Managers and Program Supervisors/Coordinators. Assists Managers and Program Supervisors/Coordinators in implementing Oak Hill’s policies and procedures to ensure compliance.
- Meets with Program Supervisors and Program Coordinators on a monthly basis and meets with Managers as needed to facilitate the exchange of information and monitor effective implementation of policies and procedures.
- Collaborates with the Learning Center Staff, Supervising RNs and RNs in monitoring the medication administration certification program.
- Meets with DDS/DCF and ICF quality assurance staff to discuss program related and licensing issues, as a means of remaining informed of current regulations and requirements and ensuring that program participant services meet required standards.
- Oversees and assists in the preparation of group homes, day programs, individual support programs, and supported employment programs for quality assurance reviews.
- Meets with quality assurance representatives during inspections and follow-up visits, to facilitate the exchange of information which may be needed to ensure compliance and maintain licensing standards.
- Preparation of the ICF/MR certification application, (initial and annual), in order to ensure the continued certification of the location.
- Prepares or assists in the preparation of plans of correction which address deficiencies noted by ICF/MR, DDS, Health/Sanitation, and Safety/Environment inspections and reviews and monitors the documentation and implementation of corrective measures, in order to ensure compliance
- In conjunction with the Senior Director, reviews and assists with investigations of alleged abuse and neglect of program participants and into alleged staff misconduct affecting adherence to agency policies and procedures, and state and federal requirements. Identifies trends and implement safe guards for program participants as needed. Maintains regular communication with regulatory agencies such as Office of Protection and Advocacy, and DDS Division of Investigation to meet all standards.
- In collaboration with the Senior Director completes needs assessment, contacting and interacting with appropriate state and local agencies, groups and individuals, to obtain information necessary for formulating new cost effective program proposal(s) including budget.
- Promotes positive agency image and markets agency services by interacting and cooperating with representatives of funding and regulatory agencies (DDS, DMHAS, DCF, HUD, DPH, DSS), and related service agencies.
- Acts as a Liaison with DDS, DMHAS, DPH, DCF, HUD, BESB, DSS and other Agencies in ensuring the provision of services and resolving related issues.
- Interacts with parents and guardians, communicating changes affecting program participants as needed.
- Maintains Department operations by participating in the Policy Development Committee to revise, formulate and implement agency policies and procedures.
- Assists in maintaining communication between community programs and other departments by working cooperatively with Human Resources, Finance, Operations, The Leaning Center, Education, and other departments, to accomplish community program and agency goals.
- Ensures ongoing operation and supervision of community programs by assuming direct responsibility for the supervision of specific community programs in the absence of supervisor(s) as needed.
- Covers for the Senior Director Programs in their absence.
- Performs other related tasks as needed.
Masters Degree in Administration, Human Services, Special Education, Education, Psychology or related field and a minimum of 10 years increasingly responsible experience, including supervision, or a comparable combination of training and experience.
Knowledge, Abilities and Skills
- Strong Leadership Skills and excellent verbal and written communication skills.
- Thorough knowledge of DDS regulations relating to community programs. Working knowledge of individuals with Intellectual and other disabilities/diagnoses. Working knowledge of computers.
- Ability to read, analyze, and interpret common scientific, technical and professional journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from regulatory agencies, other individuals and groups. Ability to effectively present information to top management, public groups, and/or board members. Ability to interact and work well with a broad range of individuals.
- Ability to be flexible and to handle emergencies calmly and effectively.
- Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions. Ability to maintain accurate records. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to provide instruction to varying groups of individuals.
The following physical activities are likely to be performed within the frequency listed below:
- Sitting: frequently Standing: occasionally
- Walking: occasionally Hearing: frequently
- Talking: frequently Using hands: frequently
- Using fingers: frequently Seeing: (close)- constantly
- Driving: occasionally
- Low to moderate noise level.
- Office or residential setting with the possibility of dust.