Director, E-Commerce Customer

Job Description

Description

Responsible for improving the strategic online presence and driving e-commerce sales growth on behalf of Acosta clients at a specific retailer.com account. Each e-commerce Customer Director will represent multiple consumer packaged goods (CPG) manufacturers at a single multichannel (Brick & Click) retailer.

Responsibilities

The incumbent(s) in this position should exhibit the following Acosta values:
People Minded – Must show dignity and respect to all people
Integrity – Must exemplify the highest degree of ethical behavior
Results Oriented – Must show passion, pride and commitment to succeed
Trust – Must be honest, sincere and confident
Teamwork – Must build trusting relationships
Innovation – Must progress through a combination of creativity, common sense and vision
Balance – Must maintain an optimistic attitude and keep perspective on what is important in life.

Essential Functions:

  • Build the new business model and creates growth plan and target, defining the capability and expanding influence as the business grows.
  • Provide thought leadership to build out a new business model through effective communication of vision, active coaching, and personal development, while delivering exceptional results for assigned clients.
  • Define guidelines and make recommendations based on leading industry practices tailored to customer needs.
  • Coordinate and collect digital assets and execute plans.
  • Work alongside the traditional account teams and coordinates efforts with the brick and mortar teams.
  • Maintain responsibility for implementing and fine-tuning the e-commerce strategy of the customer.
  • Coach and mentor the e-commerce managers at other accounts.
  • Provide consulting expertise, direction, and assistance to e-commerce managers.
  • Advise on assortment to fit retailer strategy.
  • Work with the manufacturer to prioritize digital shelf improvements.
  • Surface promotional and marketing opportunities on site.
  • Surface third-party media opportunities to enhance presence.
  • Create cross-manufacturer merchandising opportunities.
  • Advise on trade/marketing investment plan.
  • Report results aligned with retailer capabilities.
  • Other duties as assigned.

Qualifications

Education Requirements:

  • High School Diploma/GED
  • Bachelor’s Degree

Work Experience Requirements:

  • Seven years of experience in business, customer management, and customer development or similar function.
  • Two to three years of e-commerce experience, preferably focused on multi-channel retailers, with the ability to drive e-commerce growth.
  • Familiar with the digital shelf, updating content, creating online merchandising, promotional, and media plans.
  • Product information manager (PIM), digital asset manager (DAM), and content management tools experience.
  • Retailer-specific e-commerce capabilities and processes experience preferred.

Knowledge, Skills and Abilities Requirements:

  • Plan, monitor, and manage departmental budgets.
  • Talented leader with the ability to direct internal and external associates in functional areas. Able to manage the selection, training, and performance of Acosta associates.
  • Strong coordination and project management skills.
  • Strong business communication and interpersonal skills with both internal and external workgroup.

Acosta Sales & Marketing is an Equal Opportunity Employer

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