Student Services Assistant - Student Financial Services

Job Description


Student Services Assistant - Student Financial Services

Southeast Missouri State University

Salary: Depends on Qualifications

Job Type: Full-Time

Job Number: 202200103

Location: Cape Girardeau, MO

Department: Student Financial Services


Position Summary

Student Services Assistant

Student Financial Services

Full Time Student Financial Services is a central student service center that provides end-to-end student focused support in the areas of financial aid, student accounts and other university accounts receivables. The Student Services Assistant's role is to greet students, answer basic questions regarding financial aid and their student accounts and to direct them to a Student Services Specialist when they have special needs.

Primary Responsibilities
  • Greet students and other customers as they enter Student Financial Services and assist them by providing basic information and direction regarding their accounts and financial aid
  • Regularly staff the Cashier's office to process both student and non-student payments, prepare bank deposits and other cashiering duties as assigned
  • Sort and distribute the daily mail
  • Maintain the customer service area and ensure all supplies and forms are stocked and current
  • Receive and review documents from students and advise them of other documents they may need to submit for various processes to include the verification process and special circumstance applications
  • Refer students with special needs or complex situations to a Student Services Specialist
  • Handle all information with tact and discretion and recognize the confidential and sensitive nature of University business
  • Advocate for a positive student enrollment experience and promote the University in a positive image
  • Utilize various University, business, and customer service software programs and assist with system testing and upgrades
  • Assist with the development and implementation of policies and procedures
  • Keep up to date with university, departmental, federal, and state regulations, policies, and updates
Required Qualifications
  • High school diploma or GED
  • Experience handling complex customer service issues with the ability to assess situations quickly and react to customers accurately and pleasantly in a timely manner
  • Computer proficiency with Microsoft Word, Excel and Outlook
  • Strong critical thinking skills with the ability to solve problems, including the ability to help inexperienced individuals understand policies and processes
  • Ability to handle confidential information, exercise sound judgment and maintain accurate records and files
  • Experience working as part of a team in a collaborative work environment
  • Ability to establish and maintain relationships with diverse populations
  • Excellent communication skills
  • Excellent organizational and time-management skills including the ability to successfully prioritize and manage multiple tasks with minimal supervision
  • Evidence of the ability to analyze, interpret and implement federal, state and/or University regulations, policies and procedures
  • Demonstrated commitment to a diverse work environment, including working with multi-cultural populations and an understanding of, and sensitivity to, issues affecting women and minorities
Required Information & Deadline

Application Deadline: The position is available immediately and will remain open until filled. To ensure full consideration, applications must be received by May 6, 2022.

To Apply: Submit the following items online by clicking on the APPLY button at the top of the page:
  • Letter of interest addressing position qualifications
  • Current Resume
  • Names and contact information of three professional references may be asked for at a later date
To apply, please visit


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