Sr. GTM Business/System Specialist

Job Description

  • Job Title Computer/Internet

Description

Fastly helps people stay better connected with the things they love. Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end-users as possible - at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly's customers include many of the world's most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

Fastly helps people stay better connected with the things they love. Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end-users as possible - at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly's customers include many of the world's most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

Sr. GTM Business/System Specialist

Come be an important part of our growth by founding the role of Business Systems Analyst for the Go-to-Market Business Systems part of the organization. Key responsibilities include demonstrating business applications product expertise as well as specifying and documenting technical requirements for solving the organization's process & system challenges. The work you implement will have a direct impact on our team's productivity and our organization's overall growth. You will be expected to work with our business stakeholders at all levels, using your functional/business expertise and technical proficiencies to understand the challenges they face and provide context to team leadership for work prioritization and organization. You'll work alongside the Product Manager - Business Systems on ticket intake processes, eliciting and documenting systems requirements. If you want a work environment where your ideas are welcome and contributions are recognized, this is the place for you!

What You'll Do
Develop system solutions that aligns to GTM business requirements to improve sales efficiency
Assess and generate technical scopes of work and detailed design for system solutions
Provide Salesforce product expertise, combining business knowledge and technical skill
Provide expert-level advice regarding sales/SE/SDR/PartnerCS system stacks to the GTM teams
Assist VP of Revenue operations with S&M steerco committee meeting preparation and project prioritization
Maintain quality assurance by following organization and department standards
Use systems thinking to workshop complex problems with GTM business partners, identify solutions, and document requirements.
Establish systems analysis frameworks, patterns and practices for revenue operations.
Coordinate with BSYS admins and developers to resolve technical issues
Provide guidance to the business on implementation strategies & best practices
Participate in ticket intake process, assuring tickets are ready for stakeholder prioritization and team grooming ceremonies
Improve the overall quality and completeness of documentation
Contribute to strategic roadmap planning activities and team process improvement to increase results
Maintain quality assurance by following organization and department standards

What We're Looking For
Solid understanding of the sales process and sales cycles
Business Analytical work experience
Solid understanding and ability to solution business application integrations with other systems
Ability to create and interpret system / business requirements and prepare specification and design documents for developers
A deep understanding of the Lead to Cash processes at scale
Success working independently with distributed stakeholders and development teams.
The ability to discuss high-level best practices for Salesforce, systems and tools
Must excel in a fast-paced, collaborative environment
Partner with cross-functional leaders that address strategic business issues and create plans to apply appropriate technology solutions
Excellent written and verbal communication skills with a pleasant, supportive, and customer-focused personality and the ability to work across all levels in an organization
Outstanding attention to detail and problem solving skills.
Ability to follow through on sometimes ambiguous issues until resolved
Ability to work independently and as part of a team

We value a variety of voices, so this is not a laundry list. It would be an added bonus if you have experience in ANY of these:
Experience with Salesforce and CPQ.
Experience working on projects that rely on integrations between Salesforce and Other systems and applications to facilitate the order-to-cash process.
Certified Salesforce Administrator, CPQ certification.
Working knowledge of Looker, ZoomInfo, GONG, Clari, NetSuite

In accordance with applicable law, Fastly's minimum base pay for this role if hired in Colorado is $113,000 per year. A dditionally, this role is eligible to participate in Fastly's equity plan. Final offer amount will be at the company's sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations. Note that this role is available to candidates outside of Colorado and different minimum compensation may apply.

Fastly is proud to deliver a strong total rewards program to our employees. This role is eligible to participate in the following benefits:
Health benefits (medical, dental, and vision)
Medical: Cigna or Kaiser available
Retirement benefits and employer match
Life Insurance (Basic and Voluntary Life)
Short & Long Term Disability with a buy-up LTD option
Voluntary Accident & Critical Illness benefits
Flex Spending Accounts & Mass Transit benefits
Open Vacation Policy
Sick Time
Generous leave benefits (medical, maternity, paternity, and personal)
Paid wellness days
Employee Assistance Program
Learning & reimbursement program stipend
Mobile and internet allowance
Wellness stipend
Pet insurance

Fastly reserves the right to amend or modify for any reasons in accordance with applicable law.

Why Fastly?
We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives . Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
We love distributed teams. Fastly's home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is in our DNA.
We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits like up to 20 weeks of paid parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).
We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
We are passionate. Fastly is chock full of passionate people and we're not 'one size fits all'. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We're always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit, please apply!

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment.

Employment decisions at Fastly are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Fastly encourages applicants from all backgrounds.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.

Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy . Please see our privacy notice for job applicants .
   
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