Senior Systems Analyst

Job Description

  • Job Title Technology


Job Description

Position Description 

• Responsible for customized production configurations for existing and new customers
• Accountable for integrating new products into the global implementation framework
• Provides internal partners with technical expertise on implementation plans and release requirements
• Configures production environments to integrate technical knowledge and functional relationships of all systems, products and services
• Addresses and resolves complex or unusual customer inquiries and issues escalated by more junior resources
• Serves as a subject matter expert on implementation and configuration project activities and provides technical guidance to assist with troubleshooting efforts
• Interprets and translates customer requests into parameter values across internal systems to ensure compliance with processing standards, specifications and rules
• Contributes to process improvement efforts and initiatives to enhance the customer experience
• Leverages technical expertise to explain technical concepts to senior team members
• Provides training or explanations to extended team, internal teams and potentially customers on processing, products and services.
• Leads medium-sized projects/initiatives as an individual contributor with knowledge of products/services and implementation standards
• May act as vertical lead to provide mentorship and guidance for the more junior colleagues within a particular focus area

All About You
• Extensive experience configuring production environments
• Successful track record contributing subject matter expertise to influence configuration project activities
• Established ability resolve complex or unusual customer configuration inquiries
• Experience communicating technical concepts to senior team members"

Company DescriptionBC Forward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

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