On- Call Banquet Server

Job Description

  • Job Title Restaurant/Food Service

Description

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
An unrivaled blend of warmth, authentic heritage, and contemporary sophistication attract travelers from around the world to Boston's most beloved hotel, the Boston Park Plaza. With the recent completion of a $100 million landmark transformation of all guest rooms, meeting space and public areas, guests quickly discover that this 1927 historic hotel is still classic, timeless, and always in-style. The hotel features 1,060 guest rooms (including 57 suites) plus onsite amenities. This historic and vibrant hotel is located in Boston's Back Bay neighborhood, just steps away from Boston Common and within walking distance of world-renowned Newbury Street, the Financial District, Faneuil Hall Marketplace, and a host of other famous historical Boston sites. Boston Park Plaza is a member of the Preferred Hotels and Resorts.
The On- Call Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to the hotel standards.
Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.

Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function.

Served guests according to the hotels standards in a friendly, courteous, and professional manner.

Respond to guest problems, complaints, and accidents. Communicate to management, if necessary.

Set all tables according to hotel standards.

Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions.

Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly.

Prepare room according to BEO and the various meal functions.

Follow all money handling procedures when serving the guest.

Know the menu items for each function served and able to give accurate descriptions.

Ensure overall guest satisfaction.

Perform other duties as requested by management.

High School diploma or equivalent and/or experience in hotel or a related field preferred.

Flexible and long hours sometimes required.

Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Ability to stand during entire shift.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Must be able to show initiative, including anticipating guest or operational needs.

Job ID: 2022-25616
Address1: 50 Park Plaza at Arlington Street
   
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