General Merchandise Manager (FT)

Job Description

  • Job Title Retail

Description

Job Description

General Merchandise Department Operations:
  • Ensure General Merchandise Associates are well trained and available when needed.
  • Design displays for merchandise, which are appealing to customers. Making effective use of:
  • Fixtures: Wall Displays
  • Show Cases: Glass Cubes & Towers
  • Mannequins: Window Displays
  • Help regulate seasonal promotions (i.e. holiday display themes, fashion shows, special events, etc.) and coordinate them with other departments. 
  • Review all stock orders to ensure a fast moving balanced inventory of General Merchandise. Coordinate orders with P&A manager, if possible.
  • Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio.
  • Assist sales staff as needed.
  • Become familiar and efficient with all phases of the computer system required for General Merchandise management, including generating and reviewing inventory reports and sales goals. 
  • Supervise and maintain an accurate up-to-date inventory management & control system.
  • Establish procedures for ordering, receiving, logging into inventory, displaying, selling and restocking all merchandise.
  • Ensure employees keep all merchandise and displays clean, well dusted, and appealing to customers.
  • Set –up and maintain a smooth running, efficient, appealing retail environment for the General Merchandise department.
  • Purchase product assortments, gauge stock movement, and devise promotions, when necessary.
  • Ensure employees receive individual and team goals to help meet team sales goals.

Management:
  • Employ sound management practices to ensure General Merchandise department contributes acceptable levels of gross & net profit.
  • Maximize return on investment of General Merchandise inventory.
  • Grow the volume of General Merchandise sales.
  • Maintain budgeted revenue and expense objectives.
  • Develop advertising sales, and promotional campaigns for merchandise.
  • Take care of all Business Promo’s.
  • Communicate regularly with the Harley-Davidson Motor Company regarding:
  • Policies: Product Availability
  • Product Style Options: New/Future Product Line
  • Price book updates: Studies
  • Benchmark other retailers to determine “best practice” standards.
  • Organize and stage fashion shows and other events to sell merchandise.
  • Provide reports to Dealer Operator or General Manager as requested.
  • Develop monthly and annual objectives for the department in collaboration with Dealer Operator or General Manager.
  • Attend training sessions (P.A.C. E., Harley-Davidson University, etc) to keep skill sets current with merchandising trends & inventory control issues.
Customer Service:
  • Provide superior customer service to both internal and external customers.
  • Greet customers immediately, in a courteous and friendly manner.
  • Handle telephone transactions quickly, and courteously.
  • Point out any sales, specials, promotions or new merchandise to staff and customers.
  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Making Things Right”.
Promotions:
  • Plan and execute “exceptional” promotions to bring both “new and existing” customers into the dealership on a regular basis.
  • Coordinate promotions with other departments to maximize return on promotions spending.
  • Work closely with Marketing to create and initiate advertising promotions.
Supervisory Responsibilities:
  • Establish departmental work schedule, balancing the workloads of all employees.
  • Establish job assignments and sales quotas for all General Merchandise personnel within their skill level.


       
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