Customer Service Representative

Job Description

  • Job Title Customer Service Representatives

Description

Job Description
If you are an experienced Customer Service Representative looking for a position with a leading company, Bartech can help! We are a leading staffing firm and our clients include some of the biggest companies in the nation. Our client has a need for a Customer Service Representative. This is a contract position; however it is not uncommon for assignments to transition into permanent positions with our client companies. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Applicant must be eligible to work in the US for immediate opening.

For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our end client.
Customer Service Representative
Job Responsibilities
Your specific duties as a Customer Service Representative will include:
Provides customers with information in response to the most complex situations; references single or multiple screens or documents to resolve escalated issues or disputes; provides guidance and assistance and may provide work direction to less experienced staff; assists supervisors in the continuous improvement of the customer service delivery process, and conducts customer service training for entry level staff. DUTIES: Researches, analyzes, and responds to inquiries of a complex nature and assists less experienced staff with complex customer issues. Coaches and assists less experienced staff in meeting expected customer service and satisfaction goals. Contacts customers to resolve outstanding customer service issues. Assists supervisors in the continuous improvement of the customer service delivery process. Conducts customer service training for entry level staff. Documents customer interactions and product/service issues, entering descriptive information online in order to provide history and tracking of issue resolution.
Onsite Day 1
Shift and hours: Mon-Fri (some holidays are required) 8-4:30 pm Training schedule: Mon-Fri 7-3:30 pm
Overtime when workload requires
Hybrid once training is fully complete and the contingent has shown aptitude in their work. Hybrid schedule will be at the discretion of the manager.
Investigate, resolve, and respond to overage and shortage claims using various methods including pulling and evaluating parcel and grid trips
Assign error case code accordingly based on the outcome of the investigation
Consider approval for shipping errors that require processing exceptions
Interact with John Deere dealers daily by phone (outbound calls) and email
This position makes outbound calls to John Deere dealers on a daily basis. The only inbound calls received are calls being returned by the dealers. This is not an inbound call center position.
Communicate with carriers and outside suppliers to obtain tracking information
Morning tasks to include running notes job, entering notes into each case, pulling picker reports & splitting cases before cases can be worked each day
Ending tasks to include authorizing return IDs associated with the overage/shortage case, crediting those return IDs, updating case log for cases worked and sending end of day update
Support team metrics while working in a high-volume/high-pace environment
Provide cross functional support to warehouse operations teams
Option for hybrid remote/onsite schedule once training is fully complete and the contingent has shown aptitude in their work. Hybrid schedule will be at the discretion of the manager.

Customer Service Representative
Job Requirements
As a Customer Service Representative you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.
Ability to use standard desktop applications such as Microsoft Office (Outlook, Excel, etc.)
Customer Service experience with strong negotiation, communication and listening skills
Experience demonstrating ability to work with many contacts to get information and results in a timely manner
High level of attention to detail and accuracy
Experience working within a team environment
Experience skillfully handling difficult customer interactions
Experience demonstrating strong organizational and planning skills
Enjoy working in a fast-paced environment

Customer Service Representative
Benefits

As a Customer Service Representative with Bartech, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We are dedicated to providing our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment and your performance, you can find potential opportunities for direct employment. Your hard work and professional dedication will be rewarded with competitive compensation, including benefits.
Available benefits for Customer Service Representative Position may include (but are not limited to):
Exceptional medical, dental, and vision
401(k)
Make the most of your experience!
Apply now!
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