Customer Service Assistant for Copy & Mail Services - Georgetown University Law Center

Job Description

  • Job Title Customer Service Assistant for Copy & Mail Services


Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.RequirementsCustomer Service Assistant for Copy & Mail Services - Georgetown University Law CenterThe Customer Service Assistant interacts with a wide variety of constituents - including Law Center faculty, administrators, staff, and students - in support of all aspects of the Law Center's mail and copying requirements. Reporting directly to the Customer Services Supervisor, the Customer Service Assistant has duties that include but are not limited to:Customer ServiceServe as primary point-of-contact for faculty, students, and staff requiring Copy & Mail Services assistanceProcess requests for copying, mailing services, shipping, document editing, formatting, production, and finishing servicesCoordinate with the Supervisor and colleagues to ensure that customer service deadlines are met and that appropriate follow-up is providedField requests and concerns regarding packages for students living in Gewirz Student CenterCopy & Mail - Delivery and TrackingCollect and track mail deliveries throughout the Law Center campusEnsure that collections and deliveries occur within regular intervals and meet relevant deadlinesDeliver inter-office mail throughout the Law Center campusAssist with the organization, tracking, and distribution of student packagesAssist with the delivery of completed orders from Copy & Mail Services CenterReporting and Vendor ResponsibilitiesCalculate appropriate charges for Copy & Mail Services orders and compiles departmental charges into a monthly reportProvide the Customer Services Supervisor and Director of Financial Services with monthly financial reports and tracking that are used for completing Copy & Mail Services journals and departmental charge-backsGenerate monthly reports on campus mail volumeOperate university POS (point of sales) systems and equipment for accepting payments for services renderedCoordinate with the Law Center's secure shredding vendor. Tasks include ordering, delivery, and removal of bins, as well as invoice generation.Equipment Maintenance & TroubleshootingMaintain equipment in Copy & Mail ServicesEnsure that walk-up devices throughout the Law Center campus have paper and are appropriately stockedManage inventory of copier supplies and replaces consumables for walk-up devicesServe as a point-of-contact for technical issues within Copy & Mail Servicesresponsible for coordinating repairs with technicians and manufacturersSchedule routine maintenanceQualificationsHigh School diploma or equivalencyStrong customer service skillsWorking knowledge of Microsoft Office and AdobePreferred qualificationsExperience working with high-volume copy machines and postage metering equipmentExperience with a variety of post-production finishing devicesWork Mode: On Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation - please visit Georgetown University's Work Mode Designation for staff and AAP positions for details.Current Georgetown Employees:If you currently work at Georgetown University, please exit this website and login to GMS ( using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.Submission Guidelines:Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.Need Assistance:If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.EEO Statement:Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.Benefits:Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at or view the online interactive benefits guide for more information.

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