Customer Service Assistant 2 - Intermittent

Job Description


The Ohio Department of Job and Family Services' (ODJFS) mission is to improve the well-being of Ohio's workforce and families by promoting economic self-sufficiency and ensuring the safety of Ohio's most vulnerable citizens.

The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at

ODJFS is seeking qualified individuals to assist unemployed Ohioans in applying for Unemployment Assistance.


* This position is temporary, unclassified, and is not eligible for benefits.

* Although categorized as 'part-time', the hours for this position will be Monday through Friday, 8:00 a.m. to 5:00 p.m. with a 1-hour lunch (40-hours per week). During the initial 2-week training period, the hours will be 9:00 am to 3:00 pm with a 30-minute lunch.

* At this time, this position is working from home although you will initially have to come to an ODJFS facility in Columbus Ohio to pick up equipment and receive initial instructions. In the future, you may be assigned to work in an ODJFS facility rather than work from home.

* In order to do this job, you are required to provide your own internet access, due to working from home.

* There are multiple positions available.

Major Duties and Responsibilities

This position works in a customer service unit, providing direct and indirect support to unemployed Ohioans. The responsibilities of this position are varied and include staffing a call center - which can require being on phones for up to seven hours per day, researching and responding to written program and case-specific inquiries, responding to emails, processing paperwork, and tracking and reporting statistical data.

The ideal candidate should have strong customer service, call center and public relations skills. They should have excellent written and verbal communications skills and be proficient with computers and routine business office practices. Must be able to work well in a team environment. The ideal candidate needs to have the ability to remain calm and professional when dealing with stressful situations.

Candidate must have the following minimum qualifications. For further consideration, applicants must clearly identify how qualifications are met within the education and/or experience sections of the application.

* 9 months training or 9 months experience in office practices & procedures

* AND 9 months training or 9 months experience in public relations or customer service that included techniques for handling difficult people

* AND 9 months training or 9 months experience in typing, keyboarding, data entry or word processing

* AND 9 months training or 9 months experience in operation of personal computer.


Equivalent of Minimum Qualifications for Employment noted above.

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