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Adjudication - Customer Service/Call Center Rep

Job Description


Adecco is assisting a local client recruiting for Adjudiation (Customer Service/Call Center Representative) jobs in Grand Rapids, MI. These Call Service jobs are long term, temp to hire opportunities ABOUT THE JOB: Customer Service/Call Center Representative jobs require candidates to provide exceptional customer service to internal and/or external customers, including field technicians and business partners within a office environment. If you meet the qualifications listed below - Apply Now RESPONSIBILITIES / DUTIES: Assists consumers by providing highest level of customer service; remains professional and polite at all times. Provides primary dispatching and administrative duties related to scheduling requests for service to technicians. Creates, dispatches and processes work orders to field personnel while ensuring all appropriate documentation and data entry is completed in a timely manner; interprets and follows-up on technician reports. Develops strong relationships with technicians and business partners. Applies departmental policies and procedures to resolve complex situations. Acts as an account owner and business partner to technicians; identifies group opportunities; negotiates as needed. Performs as a liaison for business-to-business accounts; provides timely responses and completes tasks within established service-level agreements; identifies potential growth opportunities; onboards new accounts. Responds to standard questions and concerns from customers; follows-up with appropriate documentation on nature and status of claim and/or case; completes a variety of forms and documents based on guidelines, customer responses and operational procedures; informs customer of results and closes out claims/cases as appropriate. Aids internal and external customers during claim and general call center process; forwards call and relevant information to other team members, departments or supervisors as required. EXPERIENCE / QUALIFICATIONS 1-year minimum customer service experience in a call center environment Office or customer service experience is preferred. High school graduate or equivalent education is required. Post-secondary education is preferred. PAY / SCHEDULE: The pay rate for Customer Service/Call Center Representative jobs starts at $14.00/hr, plus overtime as needed. WHY WORK FOR ADECCO: We are the workforce experts providing work opportunities to individuals across all industries. Every day, we have more than 100,000 associates on assignment, and our 30,000 internal colleagues are working hard to help our candidates find jobs and advance their careers. We are here to help, and we care about our associates' wellbeing on the job and off, which is why we offer the following benefits: Medical, dental, and vision plans Paid Holidays 401(k) Plan Skills Training Referral Bonuses Weekly pay with direct deposit and pay card HOW TO APPLY: For instant consideration for this Customer Service/Call Center Representative jobs in Grand Rapids, MI, click on Apply Now Equal Opportunity Employer Minorities/Women/Veterans/Disabled The Company will consider for employment qualified applicants with arrest and conviction records. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please The Company will consider qualified applicants with arrest and conviction records