Restaurant sales manager

Job Description


SPB Hospitalityis a leading operator and franchisor of full-service dining restaurants, spanning a national footprint of hundreds of restaurants and breweries in 39 states and the District of Columbia. The Company's diverse portfolio of restaurant brands includes Logan's Roadhouse, Old Chicago Pizza & Taproom, and a collection of restaurant-brewery brands, including Rock Bottom Restaurant & Brewery and Gordon Biersch Brewery Restaurant. SPB Hospitality also operates a collection of specialty restaurant concepts including ChopHouse & Brewery, Big River Grille & Brewing Works, AIA Ale Works Restaurant & Taproom, Ragtime Tavern Seafood & Grill and Seven Bridges Grille & Brewery. We care about people, are passionate about our food, take pride in what we do and love life!Regional Sales ManagerThis position comes with bonus AND commission - commission is 4% of sales and bonus is on a sliding scale of $1-10k per quarter based on hitting certain target goals.You will represent multiple restaurants for group sales within a geographic region. The position is responsible for generating incremental sales for their assigned restaurants through direct and indirect sales techniques; including planning components of group dining and offsite catering. In addition, the Regional Sales Manager is responsible for partnering with the management and culinary teams to ensure each event is executed according to SPB Hospitality's standards. The Regional Sales Manager interacts closely with individuals at all levels throughout the concept to ensure efforts are directed toward attaining company goals. The Regional Sales Manager is responsible for managing the Group Sales of their restaurants through developing sales driving tactics, identifying market opportunities and communicating progress to the General Manager and Director of Group Sales.The Regional Sales Manager reports directly to the Director of Group Sales with a with a dotted line to the Director of Operations.Financial Expectations/ResponsibilitiesPrimary- Group SalesEach restaurant will have a budgeted group sales goal that will contribute to meeting an overall annual sales budget. The Regional Sales Manager is responsible for achieving the established group sales budget for their multiple locations including banquet event sales, tour and travel groups and catering.Secondary- Local Restaurant MarketingThe Regional Sales Manager is responsible for driving incremental annual guest counts and sales through the execution of the Business Partner and Concierge Program along with all Local Restaurant Marketing Programs including charitable events and fundraiser nights. The Regional Sales Manager is responsible for driving these programs and tracking dollars generated.Essential Duties Attending/Leading Sales Building Calls for assigned Region. Ensure region's group sales are accurately tracked and adjustments are sent in by assigned deadlines. Coach and mentor Sales Assistants within their region; communicate any performance issues with recommended action plans to the Director of Group Sales. Identify regional opportunities and developing sales driving tactics in each market; communicating these ideas to the Director of Group Sales. Work with the Director of Group Sales on establishing National Accounts. Work with the Director of Group Sales on Group Menu content and regional pricing as needed. Manage accounts to achieve guest satisfaction and to research and solicit past and new business to ensure all revenue goals are achieved then exceeded. Present, negotiate, and successfully sell food, beverage, location both onsite and offsite and other special services with profitability as key Capture the client's vision and event specifics including menus, pricing, event timing, AV needs, room layout and billing information utilizing the Tripleseat sales and catering software. Log all leads in Tripleseat Identifying market/region opportunities and developing sales driving tactics Network to build business by entertaining perspective clients, join organizations with networking opportunities to generate opportunities. Develop relationships with key retailers to help promote rehearsal dinners, engagement parties and other significant celebrations. Develop relationships with key community traffic generators including colleges, government offices, military bases and hospitals.Business Development Utilizing prospecting efforts to maximize group sales usage. Ensure the follow through with the planning, and follow-up of each event as outlined in the Group Dining Sales manual. Effectively communicate and partner with their General Managers; ensuring alignment with all sales tactics, in Store POP, event execution and market activities as they relate to restaurant sales and operations. Ensure all inquiry calls are handled in a timely manner (within 24 hours) Provide site tours as needed Distribute, in a timely manner, information to the appropriate departments regarding all events Greet clients at events as needed Ensure timely Follow-up for all functions with thank you calls, letters Ensure proper maintenance of banquet supplies Use Tripleseat to track repeat business and trace files to generate core business and maintain existing accounts Work closely with Director of Group Sales to develop quarterly action plans in order to maximize space and revenue during slower periods Attend and Report out on Sales Team Conference Calls Local Restaurant Marketing Program execution including concierge and hotel program, school partnerships, preferred vendor partnerships, and charitable programs including fundraiser nights Business Partner Program - Identify key business contacts in trade area and develop relationships. Look for ways drive regular visits from employees while encouraging group sales simultaneously. Concierge Program - Develop relationships with hotels in the local trade area. Distribute promotional items inclusive of menus, restaurant descriptions, etc. Spearhead and manage rewards program for referrals. Make bi-weekly visits to ensure best positioning of brand in key areas. Track and report results. Other duties as assigned Knowledge, Skills, & Abilities Passion for planning events and delivering excellence in customer service. Ability to research new business opportunities then connect via phone and in person. Superior at maintaining accurate records. Excellent communication skills. Must be able to maintain a professional manner under stress. Mature, with good judgment, detailed oriented, friendly and responsible. Ability to adapt to changing guest needs quickly and effectively. Ability to multi-task, with strong organizational and time management skills. Must be punctual, organized, and well-prepared Must be able to work independently Able to effectively manage high sales volume for multiple locations Able to problem solve and work independently. Ability to coach and develop Capable of working with multiple departments. Working knowledge of Microsoft Word/Excel/PowerPoint/Outlook programs.Education & Experience: Bachelor's degree preferred. 2-5 years in hospitality industry required 2-5 years prior sales experience /event planning required. Multi-Unit experience required Experience managing high sales volume required Restaurant experience requiredWe can offer you: Career Opportunities and Growth Comprehensive Benefits including medical, dental, vision, disability and life insurance plus voluntary benefits Bonus Opportunities dependent on restaurant financial results Paid Time Off 401k Employee Discount Program & MoreEqual Opportunity Employer

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